As dentists and their teams have returned to their practices over the last few months, many are noticing how difficult it can be to navigate the challenges COVID-19 has presented. Working in this new environment may cause staff to become anxious, confused or fearful. These are to be expected. However, you shouldn’t let these challenges take over your practice. Here are a few ways you can set the tone for a positive work culture and keep your team happy and healthy:
Open Communication
One of the most important and easiest things you can do is be thoroughly open and honest with your staff. Always provide as much detail as possible when it comes to explaining new protocols and procedures. After all, you want your employees to feel safe, comfortable and confident when it comes to working in the office.
Keep Employees Updated
Let your staff know you are protecting their health and being proactive by staying updated on the latest polices and protocols. During this time of uncertainty, COVID-19 developments are constantly changing. Do your research and keep your office updated by turning to trustworthy sources such as the CDC or the ADA.
Be Positive
Of course, these unprecedented times can be very overwhelming. Let your staff know you are here for them by creating a positive, empathetic work atmosphere. Begin by checking in with your staff more often and encourage open dialogue. Let them know their opinions are valuable. You can also encourage staff members to submit their concerns anonymously. Overall, make sure your staff knows they have a safe place to express their concerns. Doing so will not only show you are listening but may also determine the best way for you to help them.
Hire Outside Help
Don’t be afraid to ask for help! By doing so, you can prevent your team from burnouts or becoming overwhelmed. Thankfully, Launch Loyalty has you covered. We are your full-service partner, providing compliant, in-house membership plans built to increase treatment acceptance and improve patient loyalty. We’ll be with you every step of the way as we help create and manage your successful in-house plan designed to fit your practice and your patients’ needs. If you want to learn more about Launch Loyalty and the services we offer, visit our website.
As a practice owner, strive every day to consider these tips and help promote a positive culture to keep team members productive, motivated and healthy. After all, happy employees will help your dental office thrive! From everyone at Launch Loyalty, we wish you and your staff the best.
